Améliorer le présent construire le futur

Développement du potentiel personnel et professionnel

EFFECTIVE EMAIL WRITING

Course Benefits

Structure your e-mails effectively, clearly and logically.
Guide the readers smoothly through each step of the logical process to facilitate understanding and compliance.
Organise information using short, high impact paragraphs.
Ensure the clarity and focus of each message.
Identify communication situations that are inappropriate for e-mail .
Choose the wording suited du situation and readership.
Ensure professional presentation.
Follow e-mail etiquette and guidelines.

Who Will Benefit From This Course

Anyone who sends emails to colleagues and contacts
Teams that answer emails from customers

Pedagogical Approach

This course is practical and immediately useful. Theory and models are reinforced by tools and techniques issued from NLP, Process Communication, Transactional Analysis and Cognitive Sciences to maximize their impact.
50% theory and 50% practice with exercises, role-plays, group work.

Duration: Two days.

Course Content

Before writing your e-mail
Know your readership
Formal vs informal writing
Netiquette
Planning
Keys to effective e-mail

Composing your e-mail
Writing a good subject line
Writing for impact
Inform / Persuade

The Closing
Call for action
Signing off

Email answering strategies

Time saving Tips

Eliminating mechanical errors

Email and time management

Managing and organizing your e-mail

Summary and Conclusion

Questions and answers

Negotiation

The E-mail Writer Toolbox
Email Glossary
Acronyms
Basic rules of punctuation
Homophones
French False friends
Irregular verbs
Verbs of reporting
Uncountable nouns
Plural only nouns
Common phrasal verbs
Adjective + preposition
Do vs make
Short words
Common Business Idioms
Discourse makers
Common mistakes

Conclusion

Questions and answers